1. Introduction
At Cask Empire, we strive to ensure a smooth and transparent whisky cask purchasing experience. Due to the nature of whisky cask investments and UK government bond regulations, our refund policy is outlined as follows.

2. Non-Refundable Purchases

• All whisky cask sales are final once payment has been received, and ownership has been transferred.
• Whisky casks stored under UK government bond are classified as duty-suspended goods, meaning refunds cannot be provided once a transaction is completed.

3. Cancellation Policy

• Customers may cancel their purchase within 5 days of placing an order if the cask has not yet been assigned or transferred. A cancellation fee may apply.
• After ownership transfer or official documentation has been issued, cancellations will not be accepted.

4. Exceptional Refund Circumstances
Refunds may be considered in the following circumstances:

• If the purchased cask becomes unavailable due to an error or misrepresentation before ownership transfer.
• If Cask Empire is unable to fulfil the order due to unforeseen regulatory changes.
• If the cask is found to be defective or damaged while in storage, subject to independent verification.

5. Resale and Exit Options

• If you no longer wish to own your cask, we offer resale assistance through our network, subject to applicable terms and conditions.
• Customers may also explore private resale options, but all transfers must be reported and comply with relevant regulations.

6. Storage Fees and Taxes

• Refunds do not include any storage fees, insurance costs, or applicable taxes paid.
• If a refund is approved, administrative and processing fees may be deducted from the total amount.

7. How to Request a Refund
To request a refund or cancellation, please contact our support team at:

• Email: support@caskempire.com
• Phone: [Your Phone Number]
• Business Address: [Your Business Address]

All refund requests will be reviewed on a case-by-case basis, and decisions will be communicated within [X] business days.

8. Amendments
Cask Empire reserves the right to update this Refund Policy at any time. Changes will be posted on our website with an updated effective date.

For any further questions, please reach out to our support team.